On Saturday, Nov. 7, 2015, restaurant proprietor P.J. Gialopsos got a phone call from an irate customer.
As anyone who’s worked in the service industry will tell you, an occasional dissatisfied customer is simply part of the job. But this particular client of Little Italy Restaurante in Anchorage, Alaska, took it to a whole other tier . A Little Italy employee made a small correct with the customer’s guild( it happens with us humen from time to time ). Instead of handling the situation with any ounce of level-headedness, nonetheless, “the consumers ” screeched at the delivery driver, who has autism, announcing him unwarranted appoints, the Alaska Dispatch News reported. The client then called the restaurant to complain about the driver, continued to use profanity, and even alleged the employee of being on medicines .
So( the driver) is a little awkward socially — gee whiz — that doesn’t give you a right to bellow him a fouled identify and oblige his date miserable.”
When patrons have had issues such as the employee before, Gialopsos read, often situations get smoothed out once the restaurants sector justified the employee has autism. This time, nonetheless, that didn’t happen.
Frustrated, Gialopsos took to social media to explain that sort of stance will not be tolerated at Little Italy’s.
In a Facebook post published on Nov. 10, 2015, Gialopsos spelled out exactly what had happened and what she did about it.
“We have shot this client, ” she wrote , noting that her employee is a “seriously reached university student, ” and has “one helluva drive ethic.”
“That address, that identify, and phone number will be tagged with a DO NOT DELIVER DO NOT ACCEPT ORDER message.”
Here’s the entire post ( storey resumes below ):
“This has been pondered for daytimes now: should I write this positions and HOW should I write this post?
Over the weekend we received a complaint about one of our delievery operators. The client wasn’t simply complaining, he was ranting and foul. He informed us our driver was an fool and strung out on drugs and was FURIOUS!
It was calmly to present to him , no, this driver is not on drugs….nor does he drink….he is autistic and has a slight lecture obstacle. The client calle d the phone person a storyteller, had a few more select messages for her and hung up .
When the driver reverted, he came into my place a bit shaken because the customer was indignant( “hes having” mixed up the container of nutrient but quickly retrieved the remedy guild from his auto. Mistakes are made all the time in the course of a business life, and where reference is oblige them we do our very best to remedy their own problems instantly . )… that didn’t fulfill this man….he lectured him and then called him a identify I won’t even elude to here.
It isn’t the first time I’ve had a comment about this employee, but normally, as soon as I interpret, they are always VERY recognizing also that the mannerisms had a reason.
This driver has worked for us for two years. He is a seriously reached University student, has only one amazingly inquisitive personality, a wicked sense of humour and one helluva drive ethic !
You would think, in the year 2015 the majority of the population would have learned or at least been hearing autism. I understand that there is a large portion of our population that is content to persist uninformed and uneducated, but that doesn’t give them to right to take that ignorance and swerve it into a fouled opened ranting on two of my hires!
Therefore, we have shot this client. That address, that identify and phone number will be tagged with a DO NOT DELIVER DO NOT ACCEPT ORDER message.
…… And won’t that client be surprised later in life to be noted that his “idiot strung out” delivery driver long ago turned out to be the physicist, microbiologist or substance operator which is able quite possibly make a uncovering that will save his sorry *** someday.
Thank you for allowing my own little rant here.”
Since it was published, the post has garnered more than 19,000 Likes and over 5,000 shares fairly the response for a small restaurant in Alaska.
The fact that he has autism doesn’t cross anyone’s recollection at the restaurants sector, ” Gialopsos told The Mighty. We simply drive, he simply makes, that’s it. Maybe it’s the mama in me, but I had to write that response.”
The response to Little Italy’s post has been “overwhelming” for Gialopsos in the best possible way.
What does her employee think about all this positive tending? He’s been thrilled, according to the Alaska Dispatch News.
“I can candidly reply kindness is not in short supply, ” Gialopsos wrote in a follow-up post on Facebook Nov. 13.
“Understanding still thrives….and good parties do good situations every single day…all over the world.”
Read more: www.upworthy.com